Privacy Policy

At Sagaa Health, we are committed to protecting your privacy and ensuring that your personal and medical information is handled in a safe, responsible, and transparent manner. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, call support, WhatsApp services, or appointment assistance.

1. Information We Collect

We may collect the following types of information:

• Name, age, gender, and contact details (phone/email)
• Symptoms, medical history, and treatment requirements shared voluntarily
• Hospital/doctor preferences and budget expectations
• Communication records via calls, WhatsApp, or forms
• Technical data such as IP address, browser type, cookies, and analytics

You share this information voluntarily to receive healthcare guidance and hospital coordination services.

2. How We Use Your Data

• To understand your medical needs and guide you to suitable hospitals/doctors
• To book appointments and coordinate admissions
• To provide follow-up assistance and recovery guidance
• To improve our services and user experience
• To contact you regarding your enquiry or treatment journey

3. Sharing of Information

We may share relevant information with:

• Hospitals, clinics, and doctors chosen by you
• Diagnostic centers or ambulance partners when required
• Authorized team members assisting your case

We do NOT sell your personal data to advertisers or third-party marketers.

4. Consent

By submitting any form, calling us, or messaging via WhatsApp, you consent to:

• Collection of your health-related information
• Sharing details with relevant healthcare providers
• Receiving calls or messages regarding your enquiry

5. Cookies & Analytics

We use cookies and tools such as Google Analytics and Meta Pixel to:

• Understand website usage
• Improve performance
• Provide relevant information

These tools do not access your medical records; they only track website behavior.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

Your information is retained only as long as necessary to provide services, maintain records, and comply with legal obligations. You may request deletion anytime.

8. Your Rights

You have the right to:

• Know what information we hold about you
• Request correction of inaccurate data
• Request deletion of your information
• Withdraw consent for communication

9. Limitation & Medical Disclaimer

Sagaa Health provides guidance and coordination services only. We are not a hospital, do not provide direct medical treatment, and are not responsible for clinical outcomes delivered by third-party healthcare providers.

10. Children’s Privacy

For minors, consent is assumed to be provided by parents or legal guardians.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

12. Contact & Grievance

For privacy concerns or data removal requests:

📧 Email: sagaahealthcare@gmail.com
📞 Phone: +91-8982724373

We aim to respond within 7 working days.